WELCOME TO

US SALON SUPPLY

Serving Industry Professionals Worldwide

Contact Information
US & Canada Toll Free Number: 877-282-8508
Phone Hours: Monday - Friday 10AM- 6PM Mountain Time
Fax: 520-545-0314

customerservice@ussalonsupply.com
Email Support: Monday - Friday 9AM - 6PM Mountain Time

Physical& Mailing Address
242 S. Olsen Ave
Tucson, AZ 85719
Corner of Olsen Ave & 13th Street

Payment

Order Processing & Shipping

Furniture & Equipment

Lost or Damaged Shipments & Order Errors

Returns

Professionals Only: We sell wholesale directly to salon industry professionals and not to the general public.. We accept orders from Salons & Spas, Estheticians, Cosmetologists, Massage Therapists, Dermatologists, Nail Technicians, & Chiropractors. We ask for your professional or establishment license at checkout and verify this information with the issuing state.

Ordering: Orders are accepted online via our secure server (128 bit SSL) 24 hours per day. Don't want to order online.. No problem, we will be happy to accept your order via Phone or Fax. Please see the top of this page for our fax number and Toll Free Order Line. You can also email us your order with contact information and our customer service department will enter your order and contact you for payment. Please do not email us your credit card number as email is not secure.

Order Status: After you have placed your order you can check the status of it online via our online order status system. Order Status Please allow several hours after you place your order for the status to be updated online.

Security: Our store is hosted by Yahoo. This is a summary of the steps taken to secure your data. Security for buyers when ordering through a Yahoo! Store

Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

For more information please review the Yahoo security section here Privacy Policy

Payment: We accept Mastercard, Visa, American Express, Discover online or via Fax or Phone. For local pickup customers we do accept Cash, Check or Money Order as well. Please note that we do not charge your card until your order has shipped.

Sales Tax: We are required to collect sales tax in Arizona. If you are located in these states you can be exempt from sales tax on retail items for resale. Please email us and we will send you the appropriate state tax exempt form to complete and send back to us. We will need to have those form(s) completed and on file before we can apply a tax credit to you order.

Order Processing & Shipping: We work very hard to ship most orders within 1-3 business days. From time to time back orders do occur when the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. You can always keep up to date on the status by using our online order status system. You can access this system by clicking the "Order Status" link at the top of any page.

Shipping Rates

GROUND SHIPPING IS FREE ON ORDERS OVER $200.00

Ground Shipping Rates are based on the order value. Please see the table below for our ground shipping rates.

Order Value	Ground Shipping Charge
$0.00 to $49.95	$5.25
$50.00 to $99.99	$4.25
$100.00 to $149.99	$3.50
$150.00 to $199.99	$2.75
$200.00 & Over	$FREE

Ground Shipping is via FedEx or the US Postal Service depending on the weight and destination of your order. The estimated transit time for your order is 1-7 Business Days depending on your location. PO Box addresses are OK for Ground Shipping.

Furniture & Equipment: Most Furniture & Equipment shipments require additional shipping charges and do not apply for "Free Shipping".

Some of these items are not able to ship via the Ground shipping methods and can only ship via LTL Freight. If an item is not able to ship via Ground it will be stated on the item page, you will need to select the "Freight" shipping method at checkout. All rates are available in real time to you at checkout.

A business address is required for all Furniture orders.

Express Shipping: We offer several Express Shipping options shown below. The rates for these shipping methods are based on the weight of the order and will be displayed in your shopping cart and at checkout.

FedEx Express Saver(3 day)
FedEx Express 2nd Day Air
FedEx Express Standard Overnight

Please note that Hazardous item cannot ship via any Express Shipping method. Please see below for more info on Hazardous Items.

Express Shipments will be delivered Monday through Friday (excluding holidays). For example, a 2nd Day order shipped on Thursday will be delivered on Monday and an Overnight order shipped on Friday will be delivered on Monday. Please note that the standard processing time will apply before your order ships. PO Box addresses can't be shipped via an Express Shipping Method.

Alaska & Hawaii: Alaska & Hawaii our shipped via the US Postal Service Priority Mail, there is an additional shipping charges for these states. The rates for shipping to AK & HI vary depending on the weight of your shipment. 2nd Day Air and Overnight Delivery are available. The rates for all services are available at checkout.

Puerto Rico: Orders are shipped via the US Postal Service. Transit time is 3-6 business days (not guaranteed by USPS). Please select Ground Shipping at checkout to display the rates.

Overseas Military(APO/FPO): APO/FPO Shipments are sent via US Postal Service Priority Mail. The fee is based on the weight of the shipment. Ground shipping is the only method available to APO/FPO locations. The shipping rates are available at checkout.

International Orders Please see ourInternational Orders Page for more information.

Hazardous Materials The U.S. Department of Transportation (USDOT) restricts air shipments of certain hazardous material items. Aerosol products in pressurized containers (such as hairspray) and products containing flammable or corrosive chemicals (such as nail polish and nail polish remover) have this restricted status. Ground shipping is required for all such items.

Lost or Damaged Shipments, Order Errors In the event that your shipment is lost or damaged we will reship or issue a store credit for the lost or damaged item(s)at no additional cost to you. Please email our Customer Service Department ASAP if you discover your shipment is lost or damaged. We will handle the claim process with this carrier.

Our goal is 100% accuracy in shipping your order. We use barcode technology to scan pack your order to ensure accuracy. If you do receive the incorrect item we will be happy to send you the correct item at no additional cost to you.

Returns: We will be happy to accept any unopened item back for return up to 30 days from receipt. To qualify for a return, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. We are not able to refund for the original shipping charges on returns. Please contact us to receive a return authorization number prior to shipping your return item(s) out. We offer 2 options for returns. Please note on your return which option you would like.

Return for Exchange or Store Credit is also available (less the original shipping costs). There is no restocking fee or exchanges or store credits. The amount will be applied to your customer account and then can be applied to your next order.

Return for Refund is available(less the original shipping costs and 12% restocking fee) Please allow up to 10 days after we receive the items to process your credit. Please note that refused shipments may take additional time to process and may be subject to additional charges from the carrier.

FHI Irons have a 30 Day Money Back Guarantee. These irons may be returned for a refund less the shipping cost (usually $5.00 to $7.00). There is no restocking fee for the FHI 30 Day Program.