WELCOME TO

US SALON SUPPLY

Due to a large fire in the area of town near our offices the phone service has been out for the past several weeks. At this time the phone company us uncertain when service will be restored as there is a dispute with an insurance company where the fire was ignited. Only phone ordering is affected by the outage. Our email support is open and on-line ordering is still available.

Contact Information
US & Canada Toll Free Number: 877-282-8508

customerservice@ussalonsupply.com
Email Support: Monday - Friday 7AM - 7PM Mountain Time

Mailing Address: Orders & General Mail
1830 E. Broadway Blvd. Suite 124-240
Tucson, AZ 85719

Payment

Order Processing & Shipping

Furniture & Equipment

Lost or Damaged Shipments & Order Errors

Returns

Ordering: Orders are accepted online via our secure server (128 bit SSL) 24 hours per day. Don't want to order online.. No problem, we will be happy to accept your order via Phone or Fax. Please see the top of this page for our fax number and Toll Free Order Line. You can also email us your order with contact information and our customer service department will enter your order and contact you for payment. Please do not email us your credit card number as email is not secure.

Order Status: After you have placed your order you can check the status of it online via our online order status system. Order Status Please allow several hours after you place your order for the status to be updated online.

Security: Our store is hosted by Yahoo. This is a summary of the steps taken to secure your data. Security for buyers when ordering through a Yahoo! Store

Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

For more information please review the Yahoo security section here Privacy Policy

Payment: We accept Mastercard, Visa, American Express, Discover online or via Fax or Phone. Please note that we do not charge your card until your order has shipped.

Sales Tax: We are required to collect sales tax in Arizona. If you are located in these states you can be exempt from sales tax on retail items for resale. Please email us and we will send you the appropriate state tax exempt form to complete and send back to us. We will need to have those form(s) completed and on file before we can apply a tax credit to you order.

Order Processing & Shipping: All items shown online are in stock. We work very hard to ship most orders within 1-2 business days.

Shipping Rates

UPS Ground - the rate for UPS Ground is available at checkout and the rate depends on the weight and destination of your order. The transit time for UPS Ground is between 1-5 business days and will be shown at checkout. Alaska, Hawaii is OK for UPS Ground

Furniture & Equipment: Most Furniture & Equipment shipments require additional shipping charges and do not apply for "Free Shipping".

A business address is required for all Furniture orders.

Express Shipping: We offer several Express Shipping options shown below. The rates for these shipping methods are based on the weight of the order and will be displayed in your shopping cart and at checkout.

UPS 3 Day Select

UPS 2 Day Air

UPS Next Day Air

Please note that Hazardous item cannot ship via any Express Shipping method. Please see below for more info on Hazardous Items.

Express Shipments will be delivered Monday through Friday (excluding holidays). For example, a 2nd Day order shipped on Thursday will be delivered on Monday and an Overnight order shipped on Friday will be delivered on Monday. Please note that the standard processing time will apply before your order ships. PO Box addresses can't be shipped via an Express Shipping Method.

Alaska & Hawaii: Alaska & Hawaii our shipped via the US Postal Service Priority Mail, there is an additional shipping charges for these states. The rates for shipping to AK & HI vary depending on the weight of your shipment. 2nd Day Air and Overnight Delivery are available. The rates for all services are available at checkout.

Puerto Rico: Orders are shipped via the US Postal Service. Transit time is 3-6 business days (not guaranteed by USPS). Please select Ground Shipping at checkout to display the rates.

Overseas Military(APO/FPO): APO/FPO Shipments are sent via US Postal Service Priority Mail. The fee is based on the weight of the shipment. Ground shipping is the only method available to APO/FPO locations. The shipping rates are available at checkout.

International Orders Please see ourInternational Orders Page for more information.

Hazardous Materials The U.S. Department of Transportation (USDOT) restricts air shipments of certain hazardous material items. Aerosol products in pressurized containers (such as hairspray) and products containing flammable or corrosive chemicals (such as nail polish and nail polish remover) have this restricted status. Ground shipping is required for all such items.

Lost or Damaged Shipments, Order Errors In the event that your shipment is lost or damaged we will reship or issue a store credit for the lost or damaged item(s)at no additional cost to you. Please email our Customer Service Department ASAP if you discover your shipment is lost or damaged. We will handle the claim process with this carrier.

Our goal is 100% accuracy in shipping your order. We use barcode technology to scan pack your order to ensure accuracy. If you do receive the incorrect item we will be happy to send you the correct item at no additional cost to you.

Returns: We will be happy to accept any unopened item back for return up to 30 days from receipt. (except Furniture & Equipment Items - These are non-returnable)) To qualify for a return, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. We are not able to refund for the original shipping charges on returns. Please contact us to receive a return authorization number prior to shipping your return item(s) out. We offer 2 options for returns. Please note on your return which option you would like.

Return for Exchange or Store Credit is also available (less the original shipping costs). There is no restocking fee or exchanges or store credits. The amount will be applied to your customer account and then can be applied to your next order.

Return for Refund is available(less the original shipping costs and 12% restocking fee) Please allow up to 10 days after we receive the items to process your credit. Please note that refused shipments may take additional time to process and may be subject to additional charges from the carrier.

FHI Irons have a 30 Day Money Back Guarantee. These irons may be returned for a refund less the shipping cost (usually $5.00 to $7.00). There is no restocking fee for the FHI 30 Day Program.